THE INFORMATION WE COLLECT
The types of information that we collect from you will depend on the circumstances of collection and on the type of service you request from us, for example- • When you request services/products from us, we may collect details such as your name, address, company details, billing address, credit card information, email and phone contacts, etc. • When you are applying for a position with us we may collect any information required in the course of our recruitment and management process such as your resume, contact details, skills, qualifications, languages spoken, residency status, referees, etc. • When you are applying for a fundraising opportunity with us we may collect information for the purpose of assessing your franchise or sponsorship application. • When registering as a NewCreative Pty Ltd club member we may collect personal information for the purpose of registering you as a NewCreative Pty Ltd club member. Any personal information collected by NewCreative Pty Ltd will only: • Be collected by lawful and fair means • Be used for a lawful purpose • Be collected with your consent, The purpose for collection will be clear and explicit. Where practicable, the purpose for which we collect personal information and the consequences of not providing it will be made clear at the time of collection.
HOW INFORMATION IS COLLECTED
We obtain most of your personal information about you when you deal with us directly, i.e. over the telephone, send us correspondence (whether by letter, fax or email), and visit our website or when you contact us in person. As well as collecting information directly from you, there may be occasions when we collect information about you from a third party.
As we are required by law to obtain your consent to the collection of “sensitive information” we will assume that you have consented to the collection of all information, which is provided to us by you in use in accordance with this policy, unless you tell us otherwise.
INFORMATION COLLECTED VIA OUR WEBSITE
Users can generally visit the NewCreative Pty Ltd website without revealing who they are or other personal information. NewCreative Pty Ltd will not collect any personal information about visitors to our website except when they knowingly provide it. (e.g. via email, “contact us” form, NewCreative Pty Ltd club or when applying for a position via our website). The NewCreative Pty Ltd website does not use secure communications to transmit information across the internet, if you do not wish to send an email or use an online form, you can send a postal mail to the address specified in the “contact us” section of this policy.
CLICK STREAM DATA
When you visit our website, NewCreative Pty Ltd makes a record of your visit and logs the pages accessed by external users. This information is used by us to help our administrator and improve our website. No information regarding the identity of users or other information is obtained without your knowledge while you are browsing our website. No attempt will be made to identify users or their browsing activities, except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect internet logs.
Cookies are small text files, which are places on your hard drives by some websites to store information. The website may utilize cookies to remember who you are each time you visit certain parts of the website. A more detailed explanation can usually be found at the Privacy Commissioner’s website http://www.privacy.gov.au
The NewCreative Pty Ltd website contains links to other sites which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements. NewCreative Pty Ltd is not responsible for the privacy practices or the content of such websites.
USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION
PERSONAL INFORMATION WILL NOT BE SOLD TO COMPANIES FOR MAILING PURPOSES
NewCreative Pty Ltd will not use your personal information for any other purpose, without first seeking your consent, unless authorised or required by law.
DISCLOSURE OF INFORMATION TO THIRD PARTIES
SECURITY AND STORAGE OF YOUR PERSONAL INFORMATION
NewCreative Pty Ltd will endeavor to take all reasonable steps to keep secure any personal information, which we hold. Personal information is stored in our secure servers or secure files. Generally, we hold personal information of clients, partners, customers, NewCreative Pty Ltd club members, sponsors, franchisees, debtors, creditors, candidates, etc in a combination of computer storage facilities and paper-based files. Our secure servers are protected in controlled facilities and can be accessed only by authorised NewCreative Pty Ltd personnel. All data stored on our servers can be accessed in combination with a valid username and password. Resources are additionally limited with access controls that prevent information being visible to all valid users. The NewCreative Pty Ltd network is secured in a virtual private network and protected by firewall technology. We would like to advise that the internet, however, is not always a secure method of transmitting information. Accordingly, NewCreative Pty Ltd cannot accept responsibility for the security of information you send or receive from us over the internet or for any unauthorised access or use of that information. For those who do not wish to use the internet, NewCreative Pty Ltd provides alternative ways of obtaining and providing information. To safeguard all information collected, NewCreative Pty Ltd and all of it’s employees follow the practices in this policy. No one is permitted to access, record or disclose information for the purpose other than for which it was intended.
ACCESSING YOUR PERSONAL INFORMATION
You can access the personal information that NewCreative Pty Ltd holds about you by contacting NewCreative Pty Ltd as detailed in the ‘Contact Us’ section of this policy. We will provide you with access to your personal information unless we are legally authorised to refuse your request. We may charge a reasonable amount to cover our costs of providing the information to you. Keeping your personal information up-to-date We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to correct this information. We will respond to your request as quickly as possible, but not more than 14 days after the request has been made.
COMPLAINTS REGARDING YOUR PRIVACY
If you have a complaint about a breach of your privacy of how your personal information is collected or used please direct your complaint to [email protected]. We will respond to your query or complaint as soon as possible but not more than 14 days after the complaint has been made.
FURTHER INFORMATION ON PRIVACY
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s website, www.privacy.gov.au This document was last updated on 15/2/2010